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Privacy Policy

This Privacy Policy applies to www.flexiloans.in(Website), which is owned and operated by FlexiLoans Technologies Private Limited (FlexiLoans or WE). The Website facilitates our various loan products and related services (collectively Services). This Privacy Policy describes the information that We collect from the users, how We collect this information (directly or through third parties or which is automatically generated, when you interact with our Website and our mobile application (Mobile App)) and what We do with it after We collect it.

FlexiLoans is strongly committed to protecting the privacy of its Users and has taken all necessary and reasonable measures to protect the confidentiality of the User information and its transmission through the World Wide Web.

 

User Consent

By using our Website and using it on a continued basis, you expressly consent and confirm to FlexiLoans collecting, maintaining, using, processing and disclosing your Personal and other Information in accordance with the terms set out in this Privacy Policy. If you do not agree with this privacy policy in its entirety, you must not use this website or products and/or services provided on it.If you have any questions or comments regarding this Privacy Policy, please contact us atconnect@flexiloans.in

 

Privacy Principles

At FlexiLoans, we may ask for and use your personal information and are committed to keep this information secure. In order to maintain confidentiality of your data, we maintain the following privacy principles including but not limited to the following:

We only collect personal information that is relevant and is required to gauge your financial abilities and to conduct our business.
We use your personal information to provide you with better customer services and products.
We may pass your personal information to our affiliates or any agent or third party service provider unless prohibited by laws and regulations. We will not disclose your personal information to any external organization unless we have your consent or are required by laws and regulations or have previously informed you.
We may disclose your personal information required by any regulatory agencies, but we will only do so under proper authority.
We maintain strict security systems designed to prevent unauthorized access to your personal information by anyone, including our staff.
This policy talks about why we ask for personal information and how we keep it secure. We request you to review our privacy policy from time to time because your use of our products and services implies your acceptance of the prevailing Privacy Policy.

 

Information We Collect

During your use of the Website and Mobile App, We will collect such information from you when you provide to us including but not limited to the below mentioned:

Personal Information (“Personal Information”) that you provide to us while interacting with us such as your name, email address, mailing address, telephone number, aadhar card details, pan number,tan no., sales tax details, service tax details, bank account details, business financials,passport number, driving license number, purpose of loan, sources of your income and family income, demographic information like residential address and office address, pay slips, yourfamily details, information relating to income and expenses obtained through bank SMS scraping and through integration with such service providers, credit related information that is collected from other sources like the credit bureau, information collected through Facebook, Twitter, LinkedIn or other social media accounts of the Users which have been linked to the account on the Website, information that you provide when you write directly to us (including by e-mail) or provide us over telephone, any other information that FlexiLoans is required to collect as per specific mandate from any bank or as a requirement under applicable law and other relevant financial information.

We also collect Non-personal information from you, such as your browser type, the URL of the previous website you visited, information about the pages viewed on website, how you navigate through the website and interact with webpages, etc.,your ISP, operating system types, clickstream patterns, and your Internet protocol (IP) Address (“Non-Personal Information”). Non-Personal Information cannot be easily used to personally identify you. We also contract with several online partners to help manage, monitor and optimize our Website and services and to help us measure the effectiveness of our advertising, communications and how visitors use the website. To do this, we may use web beacons and cookies.

In addition to collecting information via our Website and Mobile App, we may also conduct a site visit to collect information, and obtain information and external data used by lenders to process applications and complete and manage transactions, e.g., from credit reporting agencies and other vendors, as well as from social media

Information we collect automatically
There is certain information that we collect automatically as the result of your use of the Platform, or through the use of web analytics services. This information includes but is not limited to:

  • the Internet Protocol (IP) address of the device from which you access the Platform (this can sometimes be used to derive the country or city from which you are accessing the Platform)
  • the specific actions that you take on the Platform, including the pages that you visit, connecting your Facebook or Google+ account.
  • the time, frequency and duration of your visits to the Platform
  • your browser type and operating system
  • the nature of the device from which you are accessing the Platform, for example, whether you are accessing the Platform from a personal computer or from a mobile device.
  • your location data (e.g. GPS), calling history, contact list and messages when using Flexiloans Application.

Information from other sources
Flexiloans allows you to sign up and log in using your Facebook account. If you sign up using Facebook, Facebook will ask your permission to share certain information from your Facebook account with Flexiloans. This includes your first name, last name, email address in order for us to verify your identity and gender, general location, a link to your Facebook profile, your timezone, birthday, Home Town, education history, work history, tagged places, profile picture, relationship status, your “likes” and your list of friends.

This information is collected by Facebook and is provided to us under the terms of Facebook’s privacy policy. You can control the information that we receive from Facebook using the privacy settings in your Facebook account.

 

How We Use this Information

Any information shared by you is used by us and/or authorized third parties/service partners to support your interaction with us, to offer you services in the best possible manner and to contact you again about other services and products that we offer. By submitting your Personal Information to FlexiLoans, you expressly acknowledge and consent to FlexiLoans to use such information and to process the same in a manner deemed fit by FlexiLoans. We may use this information provided by you in the following ways but not limited to:

to capture, save, compile and analyze the user information required to perform credit and risk scoring models and establish identity and assess applications
to design and improve the products and services, customer relationship management processesto operate the business
to monitor metrics such as total number of views, visitors, traffic and demographic patterns
to carry out its contractual obligations entered into between FlexiLoans and the User
to conform to the legal requirements, compliance/reporting to administrative and judicial authorities, as may be required and to comply with regulatory guidelines
to protect and defend the rights or property of the website owners of FlexiLoans, or the users of FlexiLoans
to communicate with you to send order confirmations, respond to customer service requests, send marketing communications, and send account update notifications
to share the information with multiple financial institutions and other lenders for customization of offers and provision of services;
to undertake research, troubleshooting, fraud and risk management and prevention of other criminal activity
To post and review your comments on our blog.
We may also collect and use this information in other ways permitted by law.We will take utmost care to ensure that your personal information is not shared with the public and that your transactions on the Website are confidential. If we use any third parties for any of these transactions, we will also make sure that confidentiality is maintained.

We may also provide personal information about our customers to other organizations. We will take reasonable care that any personal information we disclose to them is only used for the specific task we ask them to perform.

 

Disclosure to Third Party Service Providers and Online Partners.

We may contract with various third parties who help us provide, maintain and improve the website and the FlexiLoans services. We do not sell your Personal Information to third parties. FlexiLoans guarantees that it is going to keep all information confidential except in the following cases:

To any agent or third party service provider who provides administrative, analytics, telecommunications, computer, payment or other services to FlexiLoans in connection with the operation of its business;
To any other person under a duty of confidentiality to FlexiLoans including an affiliate or group company of FlexiLoans which has undertaken to keep such information confidential;
To credit reference agencies, and, in the event of default, to debt collection agencies;
To any person to whom FlexiLoans is under an obligation to make disclosure under the requirements of any law binding on FlexiLoans or any of its branches;
To any actual or proposed assignee of FlexiLoans or participant or sub-participant or transferee of FlexiLoans’ rights in respect of the customer;
To governmental and other statutory bodies who have appropriate authorisation to access the same for any specific legal purposes;
To comply with any legal obligation, or in order to enforce or apply the Terms of Use (displayed on the Website), or to protect the rights, property or safety of FlexiLoans, its Users or others. This includes exchanging information with other companies / agencies that work for fraud prevention and credit reference.

 

Cookies

Cookies are small bits of information that are automatically stored on a person’s web browser in his computer that can be retrieved by this site. Cookies allow web servers to recognize your computer each time you return to our website including the date and time of visits, page view history, time spent at our website, and the websites visited just before and just after our website, verify your registration or password information (in case of registered users) during a particular session so that you do not have to input your password multiple times as you navigate the site and suggest products or services that may interest you. This information is collected on an aggregate basis. None of this information is associated with you as an individual.We might also use other technology to track how you interact with our portal and employ some third party agencies to use the data on our behalf.We might also use this information to display advertising from third party companies.Should you wish to disable these cookies you may do so by changing the setting on your browser. Most browsers will let you decline cookies but if you choose to do this it might affect service on some parts of our website.

 

Information security

We store and process your personal information on reputed web service cloud servers. We protect your information using physical, technical, and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration. Some of the safeguards we use are firewalls and data encryption using SSL, and information access authorization controls.

However, you understand and accept that there’s no guarantee that data transmission over the Internet will be completely secure and that any information that you transmit to us is at your own risk.We assume no liability for any disclosure of information due to errors in transmission, unauthorized third party access to our Website and data bases or other acts of third parties, or acts or omissions beyond our reasonable control and you shall not be entitled to hold FlexiLoans responsible for any breach of security.

 

Security Assurance

Both you and FlexiLoans play an important role in protecting against online fraud. You should be careful that your bank account details and other related information, including your User ID(s) and/or Passwords/personal identification numbers (PIN) are not compromised by ensuring that you do not knowingly or accidentally share, provide or facilitate unauthorised use of it. Please do not share your User ID and/or password or allow access or use of it by others. We endeavor to put in place high standards of security to protect your interests.

You should safeguard your unique User ID(s) and Passwords/PINs by keeping it secret and confidential. Kindly never write them down or share these details with anyone. Except in the course of a transaction, FlexiLoans will never ask you for your Passwords/PINs, in order to ensure that you are the only person who knows this information. When choosing your unique User ID and Password for the first time, do not create it using easily identifiable information such as your birthday, telephone number or a recognisable part of your name. If you think your User ID and/or Passwords/PINs have been disclosed to third party is lost or stolen and unauthorised transactions may have been conducted, you are responsible to inform us immediately.

 

Use of Third party websites

You may be able to access third party websites directly from our FlexiLoans website. With this policy, we are only addressing the disclosure and use of data collected by us. If you visit any other websites through the links on the FlexiLoans website,you should properly review the privacy policies of each of those websites. Their data collection practices and their policies might be different and FlexiLoans does not have control over any of their policiesand FlexiLoans disclaims all responsibility or liability with respect to these policies or the websites.

If it so happens that FlexiLoans is part of a merger, acquisition or amalgamation, your data might be part of the deal with that third party and will be transferred to them.

 

Referrals

If you choose to provide a few referrals to introduce FlexiLoans and/or its Website to any other person/ entity, we may ask you to provide such person/ entity’s name and email address. FlexiLoans will automatically send such person/ entity an email inviting it or to visit the FlexiLoans website. FlexiLoans stores this information for the purpose of sending this email and keeping a record of the number of persons / entities so referred by the Users and may send additional emails to the said person / entity in connection with services offered by FlexiLoans. Such person/ entity may contact FlexiLoans at connect@flexiloans.in to request that this information be removed from FlexiLoans’ database.

 

Testimonials

We may display personal testimonials of satisfied customers on our Website in addition to other endorsements. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us by email atconnect@flexiloans.in

 

Retention of Data

We may retain the information about the users as long as the User account is active or as needed to provide services to the User. If the User wishes to cancel its account or requests that FlexiLoans no longer uses its information to provide services, the User may contact FlexiLoans at connect@flexiloans.in. FlexiLoans will retain and use user information as necessary to comply with its legal obligations, resolve disputes, and enforce its agreements or for other business purposes.

 

Changes to Privacy Policy

In the event FlexiLoans modifies this Privacy Policy, the same will be updated on the Website. In case of any material changes to the Policy, the Users will be notified by email (sent to the email address specified in the User’s account) or by means of a notice on this Website prior to the change becoming effective. The Users are encouraged to periodically review this page for the latest information on its privacy practices.

 

Severability

FlexiLoans has made every effort to ensure that this Privacy Policy adheres with the applicable laws. The invalidity or unenforceability of any part of this Policy shall not prejudice or affect the validity or enforceability of the remainder of this Policy.