This role is accountable for portfolio monitoring across buckets, execution of the collections strategy and, enhancing continuous efficiency and effectiveness of the collections engine for the Unsecured Business Loans.
Monitor accounts and proactively act on them.
Investigate historical data for each defaulter
Find and contact clients to ask about their overdue payments
Take actions to encourage timely debt payments
Process payments and refunds
Resolve billing and customer issues.
Update account status records and collection efforts
Report on collection activity and accounts receivable status.
Personal Visit on High Value accounts for fast resolution.
Co-ordination with Legal team for fast Recovery.
Able to do allocation to respective agency and Executive.
Cost saving Intention when allocating case to agency.