Customer Relationship Manager (CRM)

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1 month ago Any Graduate

Job Description:

 Customer Relationship Manager (CRM) role usually involve an executive based in a telesales team and handle sales totally over a telephonic conversation. This job involves promoting a wide range of products or services by direct selling. As a Customer Relationship Manager: You will be responsible to perform outbound calling, ensure smooth customer services and provide advice to customers on various financial products offered by the company.

Key Responsibilities:

• Proven experience as tele sales representative in a BFSI sector who should have an experience in an

outbound & Inbound Sales process with proven track record of successfully meeting sales targets.

• Outstanding negotiation skills with the ability to resolve issues and address complaints.

• Call handling as per defined standards

• Go the “extra mile” to meet sales quota and facilitate future sales

• Understanding the customer needs & building positive relationships with customers.

• Identify prospective customers and execute the disbursement within the credit parameters and process of the organization

• Converting leads from Platforms into Loans by helping Credit team to receive all the required documents

and applications


Candidate’s Profile:

• Prior experience in sales of financial products is preferred

• Excellent interpersonal communication skills.

• Proficiency in languages –English, Hindi

• Educational Qualification: Graduates / MBA in Finance.

CRM

Mumbai, India, Asia

Full time

Key Skills:

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